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ONLINE SHOPPING & DELIVERY POLICY


Shibata Asia Sdn Bhd (Shibata) only delivers to addresses in Malaysia and Japan under the following terms & conditions:


Details of the products available for purchase (including their price) are indicated in Shibata E-Commerce website (www.startabetterlife.com.my).


Shibata takes all reasonable care to ensure that all details, descriptions and prices of products appearing in the website are correct at the time when the relevant information is placed onto the Shibata E-Commerce website. Although every effort is made to keep Shibata E-Commerce website as up-to-date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.


Purchasing of Shibata Products

Eligibility to order criteria:

You may only purchase products available for sale; and details of which appear on the Shibata E-Commerce website are for;
Delivery within Peninsular Malaysia & East Malaysia and Japan; and for personal use, either by yourself or by your intended recipient(s) of the products. Shibata reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Shibata.


Ordering

1. Select the products and quantity you wish to order and click "Add to Cart", click on the “Checkout” button at the end of the checkout process.


2. Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Payment can be made via Easy Payment Plan (for Shower Heads only), Online banking, Credit Card, or PayPal.


3. Shibata will E-mail you to confirm your successful product order has been received from our shop in 2-3 working days


4. We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Shibata only upon those products being dispatched to you, as detailed in the dispatch confirmation E-mail and tracking number will be provided. 

Shipment will be arranged from Malaysia in 3-4 working days once payment confirmed.


Payment

Shibata E-Commerce website is integrated with ipay88 payment gateway. Through this, you are able to make your online payment for your purchases. If should you have any payment issue, kindlycontact iPay88 directly for further assistance at +603 2261 4668 or [email protected] 


Product Shipment via POS Laju, GDEX, CityLink

Gross weight < 1 KG (RM10 chargeable)
Gross weight > 1 KG (Mininum RM15 chargeable)


Recipients in Japan may be subjected to taxes and or any other related chargers imposed by their respective authorities before taking delivery of the products ordered.


Damaged or Faulty Products and Incorrect Goods Received

Complaints or disputes accompanied with photographic evidence can be submitted in writing to [email protected] or by calling +603 3396 0880. We shall respond to you within 3 working days via email.


NO CANCELLATION, NO EXCHANGE and NO REFUND POLICY

Once a purchase is made via Shibata E-Commerce website, it is strictly non-cancellable, non-exchangeable and non-refundable.


IMPORTANT : Please re-check the product(s) ordered and the address of delivery stated before finalizing your online purchases.

Shibata E-Commerce website purchases received after 2pm will be processed the following working day.

For deliveries returned to Shibata due to shopper’s non-responds to the courier deliver attempts, will be charged for the processing and re-delivery fees, even if the initial delivery was free.

Customer Service Operation Hours:
9:00am-18:00pm (Monday-Friday)
Except Saturdays, Sundays and Public Holidays


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